Broadly speaking, the branch operations focus on 3 areas:

• Stock In
• Stock Out
• Receive Money

The branch personnel need to be very familiar with the functions below:

No	Operation	Stock In	Stock Out	Receive Money
1	TRADING -> DIRECT RECEIVING STOCK or  PROCUREMENT -> CREATE GRN BY PO	X
2	TRADING -> INTERNAL STOCK TRANSFER	X	X
3	TRADING ->  SALES RETURN * Why do we need to use Sales Return? Read more.	X
4	CUSTOMER -> TRADE IN	X
5	TRADING -> INVOICE		X
6	TRADING -> CASHSALE / FULL SCREEN CASHSALE / MULTI CARD CASHSALE		X	X
7	TRADING -> PURCHASE RETURN		X
8	TRADING -> SETTLEMENT			X
9	CUSTOMER -> DEPOSIT			X

Once the branch staff are properly trained on these 9 basic functions, we are ready to dry run the system.

Other more complex situations, ranging from RMA, to Customer Loyalty Program (Membership Loyalty Program) are covered in other sections.