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Standard Operating Procedures

Branch Operations - Cashier & Store Keeper

Branch Operations - Manager

HQ Warehouse (Store Keeper)

Customer Service Department

  • RMA (Warranty of Goods and Services)
  • Membership Program (optional)

Human Resource Department

  • Salesman commissions
  • Branch manager commissions

Senior Management

  • Monitoring branch performance
  • Studying the Profit and Lost
  • Drill down on sales performance
  • Cash flow projection

Account & Finance Department

MIS Manager

Procurement Department

  • Stock Replenishment at HQ Warehouse
  • Creating Purchase Orders
  • Approval of Purchase Orders
  • Checking stock balance and sell through reports
  • Liaising with the suppliers
  • Monitoring pricing trends
  • Dealing with price fluctuations
  • Product specialist

Marketing Department

  • Designing packages and bundle
  • Promotions and customer loyalty program
  • Intranet announcements & Internal Communications