Send To Supplier (Claim)[MIGRATED]

MIGRATED TOhttp://wavelet.asia/customer-portal/2011/06/09/send-to-supplier-claim/

Send To Supplier (Claim)

  • Trading > RMA > RMA (Department)
  • Then, click 'Create RMA' at the top.
  • Click 'Select' to search the supplier name.
  • A Processed SRV Listing will appear.
  • Only SRVs with the status WITH RMA DEPARTMENT will be shown here. Tick the checkbox 'Add to RMA' and click 'Create RMA'.
  • To reverse the RMA, click the RMA number at the 'Previously Created RMA'. Please see Edit RMA
  • A pop-up box will appear asking "Are you SURE you want to create the RMA?". Click 'OK'.

  • Note - The SRV status at 'Process Service Note' will automatically be changed to WITH SUPPLIER.