- Customer Loyalty > Membership Campaign > Rewards
- This function creates a campaign that enable the customer to collect points when buying items. The points collected can be used to redeem items later on.
- Click 'New Campaign' to create a new reward campaign. A pop up dialog will ask 'Create a new campaign?'. Click 'OK'.
- Enter the required details:
- Code - use to sort the order of campaigns that appear in the drop down list. A campaign with a code starting with 100 will
take precedence over one beginning with 200.
- Name - name of the campaign
- Membership Criteria - the type of membership this campaign is apply to
- Everyone
- Accounts
- Cash Only
- Membercard
- Status - whether the campaign is ongoing or not. 'Active' means it is ongoing, 'Inactive' means it is not ongoing.
- Date - the duration of the campaign
- Description - additional information of the campaign
- Branch - in which location is the campaign taking place. If the campaign is launching in more than one branch, enter the branch code for each branch and separate them by comma.
- Note:
Please be sure to click 'Confirm &
Save' once you have entered the details or they will not be saved.
When you have modified or added rules to the campaign, remember to click
'Confirm &
Save'
or the campaign will not be saved.
- Click 'Delete Campaign' to remove the campaign from the system.
 - Click 'Add Rules'. A new screen will pop up.
- Sequence is a code that used to sort rules. If a campaign has more than one rule, when the system is processing, it will go through the rules according to the sequence, after it finds a match, it will stop.
- If you wish to apply
the rule to a specific item code or a few item codes, you may type
in the codes separated by the "|" character. For example: BG-01|DIR-451
- If you wish to apply
the rule to a specific category, fill in the category level field in
the same manner as the item code field. For example: HDD|GIFT|SD
- To apply a rule
to all categories in a level or to all item codes, you may use ".*"
(a dot followed by an asterisk). For further information on rule patterns, please refer to Regular Expressions for Rules. Do
not under any circumstances leave this blank, or put just a "*" or just a ".". It will render the system unable to perform cash-sales!
- For
points calculation there are two modes:
-
Absolute - give the customer the value entered per-item. For example: Absolute point value = 10. If customer bought 3 items in a cash sale. Customer gets
10*3 = 30 points.
-
Ratio - give the customer the value entered multiplied by the total amount per item type. For example: Ratio = 0.1.
- If customer bought 3 items that worth RM45 in total. Customer gets 45*0.1 = 4.5 points. This figure is
then rounded down, so the customer gets 4 points.
- If customer bought 2 Item A worth RM15 and 1 item B worth RM10. The points calculation will be as below:
- Item A: 15*2*0.1 = 3 points
- Item B: 10*0.1 = 1 point
- Total points collected = 3+1 = 4 points
- Upper cap prevents the customer from gaining more than a specific
number of points per cashsale.
- Lower cap ensures that all customers receive a minimum value of points
per cashsale.
- Click 'Save & Close' to exit from the screen.
- Now you will return to the previous screen.
- The rules will be listed as shown.
- Click 'Confirm & Save'.
- Under the Action field, user can:
- Edit - make changes to the rules
- Remove - delete the rules from the campaign
- The transaction of rewarding points can only take effect in the full-screen cashsale.
- When using the fullscreen cashsale, users will see the reward points text in red color when selecting items.
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