Receive By Service (Admin)[MIGRATED]

MIGRATED TOhttp://wavelet.asia/customer-portal/2011/06/10/receive-by-service-admin/

This function processes the RMA instead of creating it (Branch creates the SRV). Department also checks the product warranty and product status. Then, RMA (Department) will proceed with the Service Repair Note (SRV). Please refer RMA Flowchart for a better understanding.

1. Internal Stock Repaired by EMP User
  • Trading > RMA > RMA (Department)
  • Enter the SRV number and click 'Submit'.
  • Select a Branch.
  • Main Options:
    • Status:
      • WITH RMA DEPARTMENT - Goods are with the RMA Department.
      • Note - Users can also configure your own status in Trading Configurations. Enter an option you want but please remember that this option does not affect the system in any way. It it only for your own information. The default statuses cannot be deleted or changed. This configuration status also affects RMA (Branch) Edit SRV and SRV Listing and RMA (Department) Listing.
  • Click 'Save Changes' at the bottom.