Customer Product Inquiry Processing [MIGRATED]

MIGRATED TO  http://wavelet.asia/customer-portal/2011/02/28/customer-product-inquiry-processing/
  • Procurement > Purchase Inquiry > Customer Product Inquiry Processing
  • The focus of this function is to process the customer inquiries originated from the Sales Force module. Users should make use of this listing to ensure customer inquiries are responded promptly.
  • Users are able to track all response status, quotation etc from the suppliers with respect to each of the customer inquiry.
  • Sometimes, a customer inquiry could be routed to the supplier more than once, these duplicated requests of quotation to the supplier will also be shown.
  • Enter the required details, click 'Submit' to get the customer product inquiry listing.
  • The Procurement Department will select a product that match the customer requirements most among various suppliers. The selected product will be highlighted in yellow on the list.
  • If a product in an inquiry has been highlighted, it means that the Procurement Department had found a suitable product for that inquiry. 
  • The highlighted supplier's product will be used when users create Proforma Invoice using 'Add Inquiry' function.

  • Click 'Process' under the Action field to open the inquiry processing page that shows responses from various suppliers.
  • Fill in the Internal Product Description, Price and Quantity.
  • Users are able to update the Internal Status according to suppliers and customers responds.
  • Tick on the check box to choose the quotation from the suppliers. The Sales Department will quote the customer based on the selected supplier's quotation.
  • Click 'Submit' to save the processing.

  • The salesman will be able to view on the progress of the customers' inquiries processing in Sales Force > Sales Inquiry > Product Inquiry Processing.