Customer Pickup (Branch Shop)[MIGRATED]

MIGRATED TOhttp://wavelet.asia/customer-portal/2011/06/10/customer-pickup-branch-shop/

Customer Pickup (Branch Shop)

  • Trading > RMA > RMA (Department)
  • Enter the SRV number and click 'Submit'.
  • Main Options:
    • Status:
      • CUSTOMER COLLECTED - Goods are picked up by customer.
      • Note - Users can also configure your own status in Trading Configurations. Enter an option you want but please remember that this option does not affect the system in any way. It it only for your own information. The default statuses cannot be deleted or changed. This configuration status also affects RMA (Branch) Edit SRV and SRV Listing and RMA (Department) Listing.
    • Enter Charges to Customer:
      • Parts Cost - Cost of any spare parts for the faulty goods.
      • Disposal Cost
      • Labour Cost - Supplier charge for workmanship.
      • Government Tax
      • Total Charges - Total amount charged to customer.
      • Paid - How much the customer has paid.
  • Enter the date of when the customer collected the goods.
  • Click 'Save Changes'.