When you encounter slowness in accessing the Wavelet EMP software, there are many possibilities :
End User Troubleshooting Items:
- User's computer
- Local Area Network (LAN)
- Other computers in the LAN
- Wireless Network
- Internet Connection Speed
Server / System Troubleshooting Items:
- System Load / Usage
- Server Hardware Problem
- Server Software Problem
- Data Center
INCIDENT REPORT
One can perform steps below to narrow down the possibilities and remove the bottleneck. The more detail, and accurate the information is gathered, the faster the problem could be resolved. Please ensure that you perform checking in proper sequence to avoid confusion:
1) End user information Gathering:
a) Test data from 5 users of the Wavelet EMP
b) Please ensure that the 5 users are performing the following test from different locations
| No |
Question |
Answer
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Additional Remarks
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| U1 |
Name |
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We need to know your name, because we will be calling you to check on the data / test results you have provided.
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| U2 |
Mobile Phone
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We need to call you to verify the test results
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| U3 |
Location / Branch
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Please provide the address / area.
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| U4 |
Time / Date when the test is conducted
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Time and date the test is conducted. The speed my vary at different time of the day.
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| U5 |
Time taken to load the page upon successful login (in seconds).
Look at your watch the moment you click "Submit" after putting in your username and password, until the landing page is fully loaded (showing the company bulletin board).
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Please observe your watch, and take down the time taken to load the page.
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| U6 |
Time taken to load:
INVENTORY -> STOCK AVAILABILITY -> <choose one category with least stock to filter>
(in seconds)
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| U7 |
On your windows:
1) Click "Start" -> "Run" -> type "cmd"
2) Type "ping <your-server-name>" 5 times, and record down the statistics:
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Date |
Time |
Sent |
Received |
Lost |
Minimum |
Maximum |
Average |
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| U8 |
On your windows:
1) Click "Start" -> "Run" -> type "cmd"
2) Type "ping www.google.com" 5 times, and record down the statistics:
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| No |
Date |
Time |
Sent |
Received |
Lost |
Minimum |
Maximum |
Average |
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| U9 |
On your windows:
1) Click "Start" -> "Run" -> type "cmd"
2) Type "ping <router-internal-ip-address>" 5 times, and record down the statistics:
* if you do not know what is your router IP address, you can type "ip
The router IP address is normally the "Default Gateway" ip address
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Date |
Time |
Sent |
Received |
Lost |
Minimum |
Maximum |
Average |
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| U10 |
Any function that you feel slow, please provide navigation steps to the function, for example:
INVENTORY -> STOCK REPORTS -> STOCK SALES REPORT
* Please indicate the options you specified while generating the report, and record down the number of seconds you waited until the page is fully loaded.
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2) Server information Gathering
| No |
Question |
Answer |
Additional Remarks
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| S1 |
Operating System Performance
a) Network Statistics Jira[LINUX-1]
i) <to be completed by Kevin Francis>
b) Processor Jira[LINUX-2]
i) <to be completed by Kevin Francis>
b) Memory Jira[LINUX-2]
i) <to be completed by Kevin Francis>
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| S2 |
Database Server Performance Jira[DATABASE-1]
a) Idle in transaction
Type "ps -ef | grep psql "
< to be completed by Kevin Francis>
b) PostgreSQL stats and analysis
<to be completed by Kevin Francis>
c) Database connections (no of connections / page size etc)
<to be completed by Kevin Francis>
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| S3 |
JBoss / Java environment Jira[JAVA-11]
a) Memory allocation (heap size etc)
< to be completed by Kevin Francis>
b) Memory usage
<to be completed by Kevin Francis>
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| S4 |
Data Center Connection Speed
a) ping other servers in different data centers
* This step is only applicable if the server is hosted at data center.
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Server Hostname1: _________________________
| No |
Date |
Time |
Sent |
Received |
Lost |
Minimum |
Maximum |
Average |
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Server Hostname2:_________________________
| No |
Date |
Time |
Sent |
Received |
Lost |
Minimum |
Maximum |
Average |
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